Privacy policy

PRJKT ZERO – Privacy Policy

Last updated: December 22, 2025

PRJKT ZERO (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, book a workshop service, or otherwise interact with us.

PRJKT ZERO operates this website and online store, which is powered by Shopify.

1. What Personal Information We Collect

We may collect the following categories of personal information:

Personal & contact details

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Payment information

  • Payment details are processed securely by third-party payment providers

  • We do not store full card details on our systems

Order & transaction information

  • Products and services purchased

  • Order history, returns and refunds

Workshop & booking information

  • Vehicle make, model, registration

  • Wheel, tyre, suspension and booking notes

  • Service history relevant to work carried out

Website & technical data

  • IP address

  • Browser and device information

  • Usage data such as pages visited and interactions

2. How We Collect Your Information

We collect personal information:

  • Directly from you when you place an order, make a booking, or contact us

  • Automatically through your use of our website (cookies and similar technologies)

  • From service providers who process data on our behalf (e.g. Shopify, payment providers, couriers)

3. How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments and refunds

  • Manage workshop bookings and provide services

  • Communicate with you about orders, bookings or enquiries

  • Improve our website, services and customer experience

  • Send marketing communications where you have opted in

  • Meet legal, regulatory and accounting obligations

4. Marketing Communications

If you opt in, we may send you marketing emails or messages about PRJKT ZERO products, services or updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us directly

You may still receive non-marketing communications relating to your orders or bookings.

5. Cookies & Analytics

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyse website performance

  • Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5A. Advertising & Meta Business Tools

We use Meta Business Tools, including the Meta Pixel and related advertising technologies provided by Meta Platforms Ireland Ltd., to measure the effectiveness of our advertising and to deliver relevant adverts to you on Facebook and Instagram.

These tools may collect and share information such as:

  • IP address

  • Browser and device information

  • Pages visited and actions taken on our website

  • Purchases and transaction value

  • Cookie identifiers and Meta click IDs

This information helps us:

  • Measure ad performance

  • Create custom and lookalike audiences

  • Show you more relevant advertisements

  • Improve our marketing and customer experience

Where required by law (including in the UK and EEA), we rely on your consent to use advertising cookies and similar tracking technologies. You may withdraw or manage your consent at any time via our cookie settings or your browser controls.

For more information on how Meta processes personal data, please see:
https://www.facebook.com/privacy/policy/

6. Sharing Your Information

We may share your personal information with:

  • Shopify, to host and operate our online store

  • Payment providers, to process transactions

  • Shipping carriers and suppliers, to fulfil orders

  • Service providers who support our website, analytics, or communications

We do not sell your personal information.

7. Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our website in order to provide and improve its services.

Your information may be processed by Shopify and its service providers in accordance with Shopify’s own privacy policies.
More information is available at: https://privacy.shopify.com

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and bookings

  • Meet legal, accounting or regulatory requirements

  • Resolve disputes or enforce agreements

9. Data Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission or storage is completely secure.

10. Your Rights (UK & EEA)

If you are located in the UK or EEA, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permitted)

  • Restrict or object to certain processing

  • Withdraw consent for marketing at any time

  • Request data portability where applicable

To exercise your rights, contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies separately.

12. Children’s Data

Our Services are not intended for use by children. We do not knowingly collect personal data from children.

13. International Transfers

Your personal information may be transferred outside the UK or EEA where required to provide our Services. Where this occurs, we rely on recognised legal safeguards such as standard contractual clauses.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

PRJKT ZERO
Email: support@prjkt-zero.com

For the purposes of UK data protection law, PRJKT ZERO is the data controller of your personal information.